AIM - Aspen Intelligent Metering

CUSTOMER PORTAL REGISTRATION

If you have already received your no-cost meter upgrade you can view the same water and electric data Utility Billing uses to produce your bills by registering and logging into the City Utilities Customer Portal. Please click on the link, follow these brief Registration Instructions, and view your hourly water and electric consumption today!

Customer Portal Access Link:  https://my-aspen.sensus-analytics.com/login.html#/signin

Customer Portal Preview - See Preview Here!

Customer Portal Signup IMAGE.pdf

SCHEDULING INFORMATION

IF YOU HAVE NOT RECEIVED YOUR NO-COST WATER METER UPGRADE, PLEASE SCHEDULE APPOINTMENT:  BY PHONE -1 (866) 356-3837 OR SEND EMAIL TO - aspenappts@sitewisellc.com.

aim banner 02-17-2022

PROJECT SUMMARY

Beginning in Spring 2021, the City of Aspen will be initiating a new project called AIM, or Aspen Intelligent Metering. AIM is an upgrade to the City’s entire metering system, which will modernize all water and electric meters along with the utility’s technology and infrastruc­ture, while adding a variety of customer benefits.  

TIMELINE 

PHASE 1   Network design, procurement, and installation; software to manage end-points. - COMPLETE.

PHASE 2   Meter upgrades and/or replacements, staff training, and commissioning - May 2021 through December 2022 - 1,000 meters to go as or June 10th, 2022!

PHASE 3   Customer portal available to public November/December 2022. - COMPLETE.

BENEFITS OF AIM

  • ACCURACY   - Digital readings eliminate potential errors in analog meter readings and result in more accurate billing.
  • RELIABILITY  - Utility staff can quickly identify power outages and water leaks at your home or business resulting in accelerated response time.
  • CONVENIENCE  - In the future customers will have remote access to usage data and apps daily, instead  of waiting for a monthly bill.
  • EFFICIENCY  - Remote meter reading saves time so utility staff can focus on other customer priorities.
  • ENVIRONMENTAL  - Usage data can help customers set conservation goals. Significantly decreases vehicle travel because meter readers are not in the field as often. 
  • AFFORDABILITY  - Modernized data tracking and collection create savings for the utility that is passed on to customers.

WHAT CUSTOMERS CAN EXPECT

The project provides a new meter installation for all electric customers and the addition of new technology to water meters, replacing them only when the current meter is not AIM compatible. The City is working with a contractor, SiteWise, who will be scheduling the work and performing the installation.  Customers can expect 15 minute outages for electric meter installations and typical water installations. Some water installations may have longer outages, requiring 1-2 hours to replace aging meters, wires and associated infrastructure.

SiteWise, LLC. will need access to the interior of each water customers residence/business/structure to access the water meter and install improvements or replace your water meter.  All project team members shall follow COVID protocols as required by Pitkin County Health Department restrictions and established in the Sensus/SiteWise, LLC. COVID Plans. 

PROJECT BUDGET

Utilities Department has budgeted $2.89 million for the AIM Project through capital project budgets. Utilities Department has received grant funding to offset the project costs: $200,000 from the Community Office for Resource Efficiency (CORE) and $495,000 from the United States Bureau of Reclamation.

INFORMATION ON SAFETY OF INTELLIGENT METERS AND RADIO FREQUENCY

ADDITIONAL PROJECT INFORMATION

EMAIL: aim@cityofaspen.com     PHONE: 970.920.5110