How do I control the privacy of my identity in Aspen 311 Connect?

When submitting a request, multiple layers of identification can be invoked or circumvented, depending on how the user decides to interact with the application.

The first layer is user registration.  A user may opt to register an account, providing name, contact information, and ultimately creating credentials that can be used to allow the City to identify the submitter. While this is not mandatory, it is highly recommended, so the City can easily respond to the submitter and handle the request.  

If a user decides to log in as a guest, they have either not registered at all or have logged out of their account. In this instance, they are anonymous to both the City and the public. However, it is likely that a request submitted anonymously cannot be handled by the City – particularly if the request is of a certain nature (complaint about zoning, construction, etc.)

The second layer is anonymity. Just before submission of a ticket, there is an option to submit anonymously at the bottom of the request form. If you select this option, the City will have no registration-based information to tell them who submitted the ticket, even if you are logged in. The public will also be unable to view who submitted the ticket. It is complete anonymity. Again, this means that if the City does not collect your name and contact information by some other method, they will likely not be able to process your request.

For this reason, some categories will ask for submitter and contact information that will be visible to the City, but not to the public online. You will be able to identify these fields because below the field will be the words, “Not displayed publicly”. While this information will then be removed from display on the application when viewed by the public, the information will be received by the City, and available to the public if requested pursuant to a Colorado Records Request.

*** IMPORTANT NOTE:  Please be advised that information provided to the City through the Aspen 311 Connect website or application will be subject to public disclosure pursuant the Colorado Open Records Act, Colo. Rev. Stat. sections 24-72-201, et seq.

Show All Answers

1. Can I call 311 on my phone to reach Aspen 311 Connect?
2. How do I contact the City using Aspen 311 Connect?
3. What type of issues can be reported through Aspen 311 Connect?
4. How can I get to Aspen 311 Connect?
5. How do I manage email notifications from Aspen 311 Connect?
6. What Hours is Aspen 311 Connect Available?
7. Who responds to Aspen 311 Connect requests?
8. Will Aspen 311 Connect help me reach other organizations like Pitkin County, Colorado State Patrol, or the Colorado Department of Transportation (CDOT)?
9. How do I check the status of a request I submit?
10. How do I reset my password or account email?
11. What do the categories mean?
12. What is Aspen 311 Connect?
13. Why should I download and use the app?
14. How do I control the privacy of my identity in Aspen 311 Connect?
15. When should I use Aspen 311 Connect?